Contact FLUFFY

Email address: info@fluffy.com.ua


Monday - Friday: 9:00 - 20:00

Saturday Sunday: 11:00 - 18:00

Frequently asked questions

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You can find quick answers on our FAQ page.

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Frequently asked questions

Do you deliver orders throughout Ukraine?

Yes, we deliver orders throughout Ukraine, excluding temporarily annexed territories.

What shipping services do you offer and what is the shipping cost?

We use Nova Poshta, the cost of delivery is calculated automatically according to the delivery address you specified, and is displayed on the website when ordering. All orders with a value of UAH 4,000 or more. are delivered free of charge.

How soon will my order be delivered?

We usually deliver parcels within two to three working days from the date of the order, but to better understand the delivery terms in your specific case, you can use the " delivery terms " service of Nova Poshta, which allows you to track the delivery directly to your city and branch.

We would also like to note that during the processing of your order, we automatically calculate the delivery times through the Nova Poshta service through direct integration with their postal service, so you can always count on the times that were provided to you when placing the order.

How can I track my order?

To track your order, you can go to the Shipping Terms and Tracking page, or you can go to the official website of Nova Poshta and use their order tracking form by specifying the TTN number that was sent to your email address after placing the order.

My order was damaged, what should I do?

If the product was damaged when you received it, you must send the product back to our address, directly at the Nova Poshta branch, noting that the product was damaged. Please note that all the goods that we send through the branch of the New Post office are marked "inspected" - this means that immediately before sending the goods to your address, they were inspected by an employee of the New Post Office, and their integrity and absence of damage was certified.

If you accepted the product and did not inspect the package when receiving the product, the product is considered to have been received and had no damage.

We draw your attention to the fact that all goods that you return or exchange must contain original packaging and have no signs of use, wear, etc.

For any questions regarding the return of goods, you can contact our support service at support@fluffy.com.ua .

More detailed information on product returns and refunds is available in the Return Policy section.

How can I exchange the purchased product for another one?

We provide a standard term for returning goods in accordance with the legislation of Ukraine, namely 14 calendar days from the date of receipt. If the goods you purchased from do not fall under the category of goods that, in accordance with Article 9 of the Law of Ukraine "On the Protection of Consumer Rights", have been approved by the Cabinet of Ministers of Ukraine as a list of goods of appropriate quality that are not subject to exchange or return , you can learn more about the list of such goods get familiar on the website of the Verkhovna Rada of Ukraine . You can send the product back to us within 14 calendar days from the date of receipt.

Who pays for shipping in the event of a product return or exchange?

All returns of goods purchased from us through the Nova Poshta post office are free of charge, provided that you send the return to the following address: Ukraine, 03150, Kyiv, st. Antonovycha, 43, Nova Poshta branch #150, recipient Volodymyr Ivanovych Glukhota.

Please note that we do not reimburse the costs of any other postal service .

Phone +380 (44) 300-12-12


Hours of work

Monday - Friday from 9:00 to 18:00

Saturday - Sunday from 10:00 to 16:00

Bank details

Name of Company

A natural person, entrepreneur Glukhota Volodymyr Ivanovych

Mailing address

Ukraine, 01033, Kyiv, st. Zhilyanska, 7V



JSC Kredobank





Single tax payer group 3, 5%

Nova Poshta branch for correspondence and returns: Ukraine, 03680, Kyiv, Nova Poshta No. 150 (43 Antonovycha St.)