Warranty and product return

Return Policy: FLUFFY

Return period: You have 14 days to return the product.

Refund Deadline: Refunds will be processed within 14 days of receiving the refund.

Repacking cost: no additional costs are charged for repacking the product.

Cost of return: The cost of return to the address below is borne by the customer, unless otherwise agreed:

At FLUFFY , we strive to make our customers happy with every purchase. However, we understand that sometimes you may want to return an item. Our return policy is designed to make this process as easy as possible.

Return period. You have the right to cancel your order within 14 days of receipt without giving a reason.

Product condition. To return an item, it must be unused and in the same condition as when received, including the original packaging.

Return process

To return an item, follow the steps below

  • Contacts: Contact us by email support@fluffy.com.ua or call us at +380 (44) 300-12-12.
  • Reason : enter the reason for the return.
  • Return label : Once confirmed, you will receive a return label by email.
  • Delivery: send the item with the provided return label within 14 days. Refunds Once we have received and reviewed your return, we will let you know if your return has been approved. If approved, your refund will be processed and automatically applied to your credit card or original payment method within 14 days.

    Exceptions Certain types of products, such as perishables and personalized products, may not be eligible for returns.

    Contact Information

    If you have any questions about our return policy, please contact us at privacy@fluffy.com.ua .

    Phone: +380 (44) 300-12-12

    Address: Kyiv, str. Zhilyanska, 7V

    Legal rights and your legal rights are not limited by our returns policy.

    Privacy Policy

    We respect your privacy and ensure that your personal information is handled securely in accordance with the General Data Protection Regulation.